Our Services

Proactive Group Products & Services

Visara International has been an industry-leading provider of information system solutions for over 30 years. Over the past decade, additional product lines have been added to our offerings to provide customers with reliable, innovative solutions from the glass house to the desktop. With over 2 million networked desktops, Visara are the leading designer and manufacturer of information solutions for business.

Proactive is the sole distributor of Visara products in South Africa. Visit the Visara website for more information.

Proactive Solutions places its clients at the centre of its business. We believe our clients are looking for more than a technology partner and Proactive's disciplined and flexible strategic approach to solutions and delivery, aims to provide just that. We combine products, service and competencies to integrate and implement innovative solutions to improve our clients profit.We believe innovation and flexibility will sustain our existance into the future.

Proactive Solutions provides desk-side maintenance services and Local Area Network support. All support contracts are governed by stringent service level agreements tailored to the specific needs of each client. With response times ranging from as little as thirty minutes mean time to repair (MTTR) to the more common four hours MTTR, up to next day repairs, Proactive seeks to deliver service of the quality that exceeds client expectations.

Proactive has evolved into focused individual companies, each specialising in providing IT, Security, & Hard drive data recovery services to clients internationally.

Proactive offers a wide range of services including hardware maintenance, network cabling security systems, data recovery, LAN support, time and material, and first line telephonic support.

Hardware Maintenance

This service includes the repair and maintenance of Point of Sale equipment and desk side equipment such as inkjets, lasers, dot matrix printers, PC's and laptops.

LAN Support

This service includes maintenance and fault finding of networks including routers switches and firewalls.

Time and Material

Instead of a maintenance contract, clients may choose to call us on a time and material basis. With this service the client is billed on an ad hoc basis for labour, travel and parts required for the successful resolution of the problem.

Telephonic Support