Our Services

Proactive Call Logging Procedure

Step 1

Dial the Proactive call centre at 011-234-4757/4769 or email us with your query.

Step 2

State your name, location and a brief description of your enquiry. State whether this is a problem, request or change. A reference number will be given to you, which you should keep for follow-up reasons.

Step 3

If we are unable to assist your with your query, we will put you in touch with the relevant parties.

Step 4

Once your query has been resolved, we will send you an email confirmation.

When you contact us, be sure to have the following information at hand:

1. Caller Name
2. Extension & Department
3. Equipment & Model Number
4. Equipment & Serial Number
5. A brief description of the problem

Your simplest way of logging a call is to contact us using our online facility.

What qualifies as a problem?

A problem is defined as any deviation from an expected norm or a system application enviroment which does not function as specified e. g. Faulty Monitor, Software error Message, Keyboard Faulty.

What qualifies as a request?

A request is something that you do not currently have and that does not affect live operating system e. g. Request for Upgrade. Request for New software. Request or an update.

What qualifies as a change?

A change is something that has budgetary implications and affects a live operating system. E.g.

• Changes to servers
• Software upgrades

A change is initiated when a user requires something that affects one or more users.